#004: Office of the Health Ombudsman

Complaints are often seen negatively, as something unsatisfactory or unacceptable. But what if we reframe complaints? In this episode, we discuss the role and functions of the Health Ombudsman, the co-regulatory regime for registered health practitioners, and the complaint process, including referrals back to Hospital and Health Services. Host: Megan Window, Director, Patient Safety and Quality, Clinical Excellence Queensland  Guests: Dr Lynne Coulson Barr OAM, Health Ombudsman and Maree Hill, Executive Director, Assessment & Resolution, Office of the Health Ombudsman.