01: Communication in Business is Everything

Have you ever considered how important having good communications with your clients is to the growth and sustainability of your business? Too many businesses miss the mark on addressing their clients' concerns, fail to update them on important information, or neglect to consider how to communicate with them on an ongoing basis, so they keep coming back.In this episode, you will hear about two situations where the businesses didn’t keep Sharon up to date on purchases she had made. In one case, she will probably never shop there again because there is a lot of competition to choose from.Isn’t it worth less than 20 minutes of your time today to listen to this episode, in case you can learn what you can do to help your business grow and prosper?In this episode, you will learn:Where a couple of businesses Sharon dealt with failed in their communications with her, and how you can learn how to better communicate with your clients. In each of these examples, you will see where they missed the mark in providing good customer service in simple and easy ways that have now cost them future business. Something that any business that wants to be profitable would want to avoid.  Points To Ponder:# 1 How are you (and if you have staff) currently communicating with your clients, and how often are you doing so?# 2 How do you address customer service concerns? Please hear me when I say, if you don’t think you have clients who are not pleased with every interaction they have with your business, then you are probably fooling yourself, because no person or business is perfect.# 3 What can you take away from the examples I’ve shared with you, so that you can make changes in your business today? Do you have SOPs (standard operating procedures) set up?