03 | How to Create Lifelong Customers with Hospitality and Humor

What's the secret to turning a guest into a lifelong customer? Today, we’re excited to discuss this with Lauren Madewell, the Happy Operations Manager at Auntie Belham's Cabin Rentals. This family-owned business has served the Pigeon Forge and Gatlinburg area for nearly thirty years, managing over 120 properties in the Tennessee Smoky Mountains. Their commitment to Southern hospitality is at the heart of everything they do. Resources: Vote for Auntie Belham's Cabin Rentals - https://www.pigeonforge.com/vote/auntie-belhams/ Auntie Belham's Instagram - https://www.instagram.com/auntiebelhamscabinrentals/ Alex & Annie Podcast: The Real Women of Vacation Rentals - https://www.alexandanniepodcast.com/ =========================== Connect with us! LinkTree: ➡︎ https://linktr.ee/ankerpoint IG: ➡︎ https://www.instagram.com/ankerpoint/ =========================== ⏰ Timecodes ⏰ 00:00 Introducing Lauren Madewell 2:46 The Happy Operations Manager 4:23 A Day in the Life of Lauren Madewell 7:40 How to Cultivate a Happy Work Environment (Spicy Pickles) 18:57 How to Stand Out in the Vacation Rental Space 22:48 Good Humor Requires Real Intelligence 30:20 Email Marketing 35:47 Using Texting, Videos, & Humor to Cultivate Customer Satisfaction 42:35 Getting Guests to Complete Their Check-Out List 45:25 How to Deal with Unreasonable Guests 50:58 Random Acts of Hospitality 53:38 How to Start Being Hospitable (Advice from Will Guidara) 59:45 Resource Recommendations From Lauren 1:01:43 Follow Lauren & Auntie Belhams =========================== #hospitality #vacationrentalmarketing #humor #ankerpoint #podcast #podcast2024 #businesspodcast #vacationrentals #panhandle #emeraldcoast =========================== Music Credit: Elevator Girl_Full - Mike Goudreau | David Elias