07: Heroics Prop Up Broken Systems

The Brief: Organizations love to celebrate the heroes who save the day during a crisis. But relying on constant heroics simply masks deep structural failures. From trying to coordinate an international earthquake response while locked inside a classified vault with zero internet access, to fighting the federal bureaucracy after getting a mosquito-borne illness on deployment, this chapter exposes the dangerous cost of the "can-do spirit."Get the Book & Visuals: The entire audio archive is completely ungated and available at no cost. If you want to follow along with the diagrams, read the text version, or find a physical copy for your desk, visit the central repository at: anthonyveltri.com/thenextguys