090 | Ben Johnson on the Future of Moving: Inside Atlas Van Lines' Bold New Direction

Send us Fan MailIn this must-listen episode of ACE Relocation Nation, host Dan Lammers sits down with Ben Johnson, Senior Director of Operations at Atlas Van Lines, for an inside look at the trends, technologies, and strategic shifts reshaping the future of relocation.Together, they explore how Atlas is modernizing operations, improving agent collaboration, and leveraging data to stay ahead in a competitive and rapidly evolving industry. Ben shares his perspective on shipment size trends, driver retention, containerization, and the growing importance of technology adoption—including Atlas' push for tools like CrewPro and more streamlined operational rules.You’ll also hear insights on:📦 Changing customer behavior and the impact of the Amazon effect🚛 Challenges in van operator recruitment and retention🧠 Why building relationships across the agent network is more critical than ever📊 How data-driven decisions are improving service delivery and resource planning🏙️ The rebound of metro markets like San Francisco and New York post-COVID🎉 Upcoming events: the Atlas Truck Show and the Network Operations ConferenceWhether you're a moving industry professional, a logistics leader, or just relocation-curious, this episode offers a front-row seat to how Atlas Van Lines is preparing for a smarter, faster, more customer-focused future00:00 🎙️ Intro & Guest Welcome  01:08 🎉 Birthdays, Tacos & Cubs Talk  04:00 ⚾ World Series & DIY Moves  06:00 🏡 Family Life & Hiring Movers  09:10 📦 Shipment & Weight Trends  10:50 🗺️ Bay Area & NYC Migration Shift  13:20 🔄 Updating Ops Rules & Strategy  15:00 🤝 Agent Collaboration at Atlas  17:00 🚛 Faster Moves with Containers  19:00 👷 Van Operator Shortage & Tech  21:00 📱 CrewPro & Driver Support  24:00 ⚡ Customer Expectations Rising  25:45 👨‍👩‍👧‍👦 Tech & Traveling with Kids  28:00 🤳 Social Media for Communication  30:00 🧭 Preview: 2026 Ops Conference  33:45 🛻 Atlas Truck Show Details  38:00 🔮 Market Outlook for 2026  40:00 🎉 Bravo Week & Best Practices  41:30 🙌 Closing Thoughts  42:45 🎬 Outro & CreditsAtlas Van Lines, relocation industry trends, moving industry insights, logistics leadership, professional van operators, household goods moving, emerging relocation trends, moving company culture, data-driven operations, transportation technology, CrewPro logistics tools, containerized shipping solutions, customer experience in moving, Amazon effect on logistics, moving with technology, fleet management strategies, supply chain innovation, driver retention tactics, logistics trends and updates, mobility solutions for relocation, corporate relocation services, moving solutions for families, network operations management, 2025 truck show, Atlas Van Lines eventsACE Relocation SystemsAtlasNet app on your smartphone  AtlasNet iPhone AtlasNet Android