1: Introduction to Amazon Connect

from ACP: The Amazon Connect Podcast · host CloudInteract - cloudinteract.io

Send us Fan MailWelcome to the first episode of the CloudInteract Connect Podcast! In this episode we introduce ourselves and cover the basics of Amazon Connect: its capabilities and features. We discuss who Amazon Connect is for, how to get it and pay for it, and the pitfalls of "just turning it on". Alex has a great example of a customer that saw significant savings using the auto-scale capabilities that Connect can bring to the contact centre. Next week we're going to be talking about how to integrate Connect with your CRM so be sure to subscribe to make sure you don't miss it when it lands.Find out more about CloudInteract at cloudinteract.io.

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This episode is 20 minutes long.

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This episode was published on January 18, 2024.

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