10. Nancy Friedman—How to Create World-Class Customer Service

Do you have a few minutes to listen to our podcast?  Nancy Friedman is our guest on today's podcast episode and shares some of her secrets to customer service success! She is a customer service expert and shares some of her golden nuggets of customer service information on how to create world-class customer service.She is the co-founder of the Telephone Doctor, ServiceSkills.com, and several other businesses. She has run radio stations and even franchised her business!An international customer service training company, Telephone Doctor, Inc. provides onsite programs for conferences and meetings as well as their popular customer service learning platform (www.serviceskills.com) for small and big businesses alike. Nancy and her staff of 21 have helped over 30,000 organizations improve the Customer Satisfaction Scores (CSat) and Net Promoter Score (NPS) of their Customer Service Reps, Help Desk Staff, Call Center Agents, Tech Support Staff and other team members. You can learn more about Nancy's companies at: www.serviceskills.com and www.telephonedoctor.com. If you are ready to talk about franchising your business you can schedule your free, no-obligation, franchise consultation you can do so online at: https://bigskyfranchiseteam.com/ or call Big Sky at: 855-824-4759.This episode is powered by Big Sky Franchise Team. Big Sky Franchise Team is consistently recognized as one of the best franchise consulting firms in the world, helping entrepreneurs franchise their businesses through a proven 3-Step franchise process rooted in ethical principles, hands-on guidance, and customized deliverables.  If you are ready to talk about franchising your business you can schedule your free, no-obligation, franchise consultation online at: https://bigskyfranchiseteam.com/. The information provided in this podcast is for informational and educational purposes only and should not be considered financial, legal, or professional advice. Always consult with a qualified professional before making any business decisions. The views and opinions expressed by guests are their own and do not necessarily reflect those of the host, Big Sky Franchise Team, or our affiliates. Additionally, this podcast may feature sponsors or advertisers, but any mention of products or services does not constitute an endorsement. Please do your own research before making any purchasing or business decisions.