114: Guest David Karp - Has Customer Success Lost Its Soul?

This episode dives into the core of customer success and whether it has strayed from its original purpose of driving customer impact and value. Jason Noble and Jason Whitehead are joined by David Karp, a seasoned leader in post-sales operations, for an insightful discussion about the shifts needed to refocus on strategic partnerships, accountability, and measurable success. Explore how empathy, clarity, and shared responsibility can enhance both customer relationships and internal alignment within SaaS organizations.  ABOUT DAVID KARP As a seasoned leader with over 30 years of experience in post-sales leadership, David's journey has been driven by one mission: to transform customer relationships into powerful growth engines. At DISQO, he spearheads a dedicated team focused on delivering unmatched value that drives not only client success but also organizational growth. His passion lies in harmonizing culture, technology, and data. By enhancing performance through innovative strategies, he helps create experiences that resonate and lead. As a certified mentor and lifelong learner, he blends his expertise with a genuine commitment to uplifting colleagues, clients, and community. Each day, he begins with faith, exercise, and the conviction that today's challenges will become tomorrow's success stories. Connect with David on LinkedIn: