114. Nine common onboarding mistakes that software companies make

Ellis looks at nine common onboarding mistakes that software companies make: Not thinking about jobs to be done, but features Overloading users with information Writing for a single audience Not providing or not co-ordinating the five pillars of onboarding content Getting the timing wrong Unclear goals Leaving "seams" in the onboarding experience  Poor quality content No testing or metrics Take our quiz:   What type of technical writer are you? Planning and creating content for customer onboarding – training course Cherryleaf To contact Cherryleaf: [email protected]   Photo by Markus Spiske from Pexels