13. Streamlining the Guest Experience in a Digital Age

from Tour Tech: Your 5 Weekly Takeaways to Tourism Success · host Tour Tech

In this episode, dive into the real-world journey of implementing contactless hospitality solutions! Explores how Proactive Iceland and Hotel Breiddalsvik partnered to transform guest experiences through digital check-in, self-service options and upselling tools. Learn from their triumphs and challenges, from figuring out guest communication to developing solutions for lockouts. In this episode, we'll be joined by: Alla Ósk Gudmundsdóttir, Co-Founder, Proactive Iceland Fridrik Arnason, Owner, Hotel Breiddalsvik Discover how contactless tech can transform your business while avoiding pitfalls.

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This episode was published on June 3, 2024.

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