140: Edwina Cowell: When people show you who they are believe them

from Fast Leader Show | Customer Experience Leadership

Edwina Cowell and her team began to work with a developer for their website. She began to witness the developer being disrespectful, defensive, and angry. But she ignored those signs and the situation began to escalate. She did finally get a website out of it that needed to be replaced in six months.

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This episode is 31 minutes long.

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This episode was published on September 27, 2017.

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