16 Customer Service Techniques For Your Bed and Breakfast | ep. #308

Did you know studies show your property can increase its revenue with good customer satisfaction?I’m going to share 16 customer service techniques for your bed and breakfast.Training employees with strong customer service techniques will ensure your property generates profit while operating at a high standard.This is crucial because a great guest experience can make the difference between a one-time booking and a guest for life.Here are 16 customer service techniques1. Know your guests and their requirementsIt's nice to know your guests a little bit better, so you can tailor-fit their experience based on their interests. You can ask them about their favourite pastime and prepare activities related to it.Keep in mind, that satisfying your guests’ wants is one thing, and catering to their needs is another. Your guests may not always tell you what they need so it is important to be observant and sensitive.2. Make your first impression countFirst impressions last. Give your guests the impression that they will have a relaxing stay by providing them with a nice welcome at the door.Try and make your guest feel welcome. Greet them with a friendly smile, take a walk around and introduce them to other staff or guests if possible. Give them ample time to settle in and then check to make sure they're comfortable. Leave a contact number on their bedside table so they can contact you if there's a problem or if they have questions.If you want to step it up, you can prepare a “welcome tray” with cookies and fruits or a nice welcome drink.Continue reading, watching, and listening and I will share 14 more customer service techniques…⇒ TO WATCH, READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:https://keystonehpd.com/16-customer-service-techniques-for-your-bed-and-breakfast-308“The Guide to Owning & Operating a Hospitality Property – Successfully” course. https://KeystoneHPD.com/CourseGet your copy of the “How to Improve Your Hospitality Properties Success” ebook? https://keystonehpd.com/how-to-improve-your-hospitality-propertys-successGet Your INNsider Tipshttps://KeystoneHPD.com/INNsider-TipsJoin one of your private groupshttps://keystonehpd.com/private-groupsSay hi on socialFacebook: https://www.facebook.com/KeystoneHPDTwitter: https://twitter.com/KeystoneHPDLinkedIn: https://www.linkedin.com/company/keystone-hospitality-developmentListen to The Hospitality Property School PODCAST herehttps://www.keystonehpd.com/hospitality-property-school-podcastsYouTubehttps://youtu.be/_v5fmbfMtTQA Division of Keystone Hospitality Property Development