16. Empathy Isn’t Optional: Jaime Hunt on Managing with Humanity

Empathy doesn’t mean letting people off the hook. In this honest and energizing episode, Ellen sits down with Jaime Hunt—consultant, author of Heart Over Hype, and higher ed veteran—to talk about what it means to lead with heart and hold people accountable.They dig into the unique challenges of higher education, why so many managers are unprepared for leadership, and what it really looks like to support your team without sacrificing results. From using coaching techniques to having hard conversations with care, Jaime shares actionable strategies for leaders who want to make work better—without burning themselves (or their people) out.Get your copy of Heart Over Hype, Jaime's book, here!Plus: when to walk away, how AI can help you practice empathy, and why turtles might be the best coworkers of all.🎧 You’ll hear about:How to lead with empathy while still expecting resultsWhy coaching is underused but transformational in higher edPractical strategies for managing overwhelm and supporting struggling employeesWhat it takes to bust silos and actually lead changeThe power of boundaries—and how to set them without guilt