16. Kay and Shi—How to Recover When Things Don't Go As Planned

Have you ever implemented a new service or marketing initiative only to have a result you didn't expect?  How did you recover from it?Our guests today, Kay and Shi, share a couple of misses and how they recovered by being vulnerable, open, and transparent with your team and customers. When Kay and Shila were 10 and 17, their parents quit their careers and “bet it all” to buy a tiny breakfast restaurant in a California ski town. These sisters instantly gained a front row seat to the drama of American entrepreneurship, all while bussing tables and working the new family business on the daily. As they became adults, they joined the ownership and helped grow the business into a national brand featured on Food Network and in the New York Times. With Mom and Dad now retired, Kay and Shila lead the business as it serves millions of guests across multiple states each year. Often recognized for their unique marketing strategies and dedication to development Kay and Shila find that their love for each other fuels their drive and success.​Since 2015 Kay and Shila have shared their stories and strategies as speakers and podcasts hosts, and as the marketing faculty for leadership expert and bestselling author John Maxwell’s global team of speakers, coaches and trainers. They love to serve delightful experiences with results-oriented focus and simple, actionable takeaways. Kay and Shila now channel their learnings into their daily 5 minute podcast and blog: The Mentorship Quest and add value daily through their social channels. Kay and Shi on Instagram = CLICK HEREKay and Shi's Podcast, Mentorship Quest = CLICK HEREKay and Shi's website = CLICK HERESqueeze In website = CLICK HERESqueeze In franchising = CLICK HEREIf you are ready to talk about franchising your business you can schedule your free, no-obligation, franchise consultation online at: https://bigskyfranchiseteam.com/ or by calling Big Sky Franchise Team at: 855-824-4759.    This episode is powered by Big Sky Franchise Team. Big Sky Franchise Team is consistently recognized as one of the best franchise consulting firms in the world, helping entrepreneurs franchise their businesses through a proven 3-Step franchise process rooted in ethical principles, hands-on guidance, and customized deliverables.  If you are ready to talk about franchising your business you can schedule your free, no-obligation, franchise consultation online at: https://bigskyfranchiseteam.com/. The information provided in this podcast is for informational and educational purposes only and should not be considered financial, legal, or professional advice. Always consult with a qualified professional before making any business decisions. The views and opinions expressed by guests are their own and do not necessarily reflect those of the host, Big Sky Franchise Team, or our affiliates. Additionally, this podcast may feature sponsors or advertisers, but any mention of products or services does not constitute an endorsement. Please do your own research before making any purchasing or business decisions.