162. Time sinks in technical writing

This episode explores common time sinks in technical writing and practical solutions to streamline documentation workflows, with a focus on automation and AI tools. Key topics covered Common time sinks identified: Chasing reviewers and SMEs for feedback Constantly shifting priorities and expectations Version control and format conversions (especially markdown/Word) Unproductive meetings Documenting features too early (before testing is complete) Tracking requests and managing follow-ups Time zone coordination challenges Working with poor or incomplete requirements Solutions and strategies: Content operations approach - Strategic framework examining people, processes, and technology in content production Four solution categories: Remove bottlenecks from processes Reduce friction for collaborators Delegate and spread workload Automate repetitive manual tasks AI and Intelligent Agents - Moving beyond traditional automation to tools that can adapt and make decisions Implementation tips: Focus on high-impact, repetitive tasks first Track metrics to measure real-world impact Use phased rollout approach Maintain human oversight and accountability Remember: augment, don't replace Upcoming events TCUK Conference (Nov 24-25) - Presentation on automation in technical writing New course launch: "Managing and Mastering Documentation Projects with AI" (pilot: Nov 3-4) About Cherryleaf Cherryleaf is a technical writing services and training company.  Cherryleaf Cherryleaf Newsletter