163. Discovering what different users think of your documentation

High-quality documentation reduces support costs and drives product adoption, but traditional feedback methods often fail to capture the full user experience. This episode explores how modern documentation teams are combining AI simulation with human research to understand how different users interact with their docs. Key topics The problem with traditional feedback Understanding your user archetypes Traditional testing methods that still work AI user simulation: The new frontier AI limitations to remember The winning strategy: Hybrid approach Resources mentioned Reader-simulator by Casey Smith (open-source): github.com/caseyrfsmith/reader-simulator Impersonaid by Fabrizio Ferri: github.com/theletterf/impersonaid Cherryleaf course: Managing and Mastering Documentation Projects with AI