#167 So schafft man Qualität in einem Premium Call Center. Ahmed Shamsin (InvaCon) bei Peter Pirner

from CX-Talks - Insights, Technologie und Management für bessere Customer Experience · host Peter Pirner

In dieser Folge spreche ich mit Ahmed Shamsin, Operations Manager und Prokurist bei InvaCon Dialog GmbH, darüber, wie man ein Premium Call Center erfolgreich führt. Ahmed gibt tiefe Einblicke in die Strategie eines Qualitätsanbieters, der bewusst auf den Standort Deutschland und ein hybrides Homeoffice-Modell setzt. Wir beleuchten den gesamten Lifecycle eines Mitarbeiters: Vom Recruiting, bei dem Haltung wichtiger ist als der Lebenslauf, bis hin zum intensiven Onboarding mit dem sogenannten Projekt-Führerschein. Eine unverzichtbare Folge für alle, die Kundenservice durch outgesourcte Call Center nicht als Kostenfaktor, sondern als Werttreiber verstehen wollen.▿ Alle Links und mehr Informationen findest du auf der Website www.cx-talks.com und in den ►Shownotes auf Spotify (Abonnenten des Podcasts), Apple ("Website der Episode"), alternativ auf https://cx-talks.podigee.io

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This episode was published on June 9, 2026.

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