#18 Customer-Centric Digital Services

An episode of the Government Transformation Show podcast, hosted by Government Transformation Magazine, titled "#18 Customer-Centric Digital Services" was published on October 28, 2020 and runs 29 minutes.

October 28, 2020 ·29m · Government Transformation Show

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Summary

In this episode we're joined by Thomas Moore, London Market Principal at public sector technology experts Made Tech. We explore the present and future of digital service delivery that prioritises outcomes for citizens. Thomas explains how the future of digital public services can be built with multi-organisational rainbow teams where smaller, agile players help to uncover innovative new methods of delivery. Made Tech is our Digital Services Session Partner for GovX Digital 2020. Thomas Moore joins the online session at 9am on 18 November, alongside Philippa Manley, Digital Services & Project Director at HM Passport Office. In this invaluable knowledge-sharing session, they'll explore best practice in citizen-centric digital service design, roll-out and development. It's free to register for the session if you're a public sector executive: https://2020.govx.digital/talks/digital-services/

Episode Description

In this episode we're joined by Thomas Moore, London Market Principal at public sector technology experts Made Tech. We explore the present and future of digital service delivery that prioritises outcomes for citizens. Thomas explains how the future of digital public services can be built with multi-organisational rainbow teams where smaller, agile players help to uncover innovative new methods of delivery. Made Tech is our Digital Services Session Partner for GovX Digital 2020. Thomas Moore joins the online session at 9am on 18 November, alongside Philippa Manley, Digital Services & Project Director at HM Passport Office. In this invaluable knowledge-sharing session, they'll explore best practice in citizen-centric digital service design, roll-out and development. It's free to register for the session if you're a public sector executive: https://2020.govx.digital/talks/digital-services/

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