#18 Customer-Centric Digital Services

What this episode covers

In this episode we're joined by Thomas Moore, London Market Principal at public sector technology experts Made Tech. We explore the present and future of digital service delivery that prioritises outcomes for citizens. Thomas explains how the future of digital public services can be built with multi-organisational rainbow teams where smaller, agile players help to uncover innovative new methods of delivery. Made Tech is our Digital Services Session Partner for GovX Digital 2020. Thomas Moore joins the online session at 9am on 18 November, alongside Philippa Manley, Digital Services & Project Director at HM Passport Office. In this invaluable knowledge-sharing session, they'll explore best practice in citizen-centric digital service design, roll-out and development. It's free to register for the session if you're a public sector executive: https://2020.govx.digital/talks/digital-services/

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How long is this episode of Government Transformation Show?

This episode is 29 minutes long.

When was this Government Transformation Show episode published?

This episode was published on October 28, 2020.

What is this episode about?

In this episode we're joined by Thomas Moore, London Market Principal at public sector technology experts Made Tech. We explore the present and future of digital service delivery that prioritises outcomes for citizens. Thomas explains how the...

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