23: Live in London from the Independent User Group for Amazon Connect

from ACP: The Amazon Connect Podcast · host Tom Morgan

Send us Fan MailJoin hosts Tom Morgan and Alex Baker for a special live episode of the Amazon Connect Podcast, recorded at the second independent user group meeting for Amazon Connect in London.This episode features detailed discussions on Amazon Connect technologies, user experiences, and innovations from industry leaders. Highlights include insights from AWS representatives, hands-on user experiences from various sectors, and keynotes from notable figures like John Ing, the founder of the user group.Dive into the shared knowledge and collaborative spirit of the event, while exploring advancements in contact center solutions and voice biometrics.00:00 Introduction to ACP Podcast00:41 Live from London: Amazon Connect User Group03:43 Interview with Ruben Opdenakker: Mobile Connect08:40 Paul McGee on Voice Biometrics17:04 AWS Interactive Session18:41 Interview with Pavan Dusanapudi: AWS on agent scheduling21:24 Closing Remarks and Future Plans with John Ing26:43 Wrap-Up and Final ThoughtsFind out more about CloudInteract at cloudinteract.io.

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This episode is 28 minutes long.

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This episode was published on November 25, 2024.

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