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24 - Understanding the discomfort on the other side of the counter - Driving Change from ATI Podcast - Geoff Berman and Mitch Schneider

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Summary

First published

03/07/2023

Genres

business entrepreneurship

Duration

34 minutes

Parent Podcast

Driving Change at ATI

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Episode Description

<p>Session Reflection:</p> <p>- Most business owners are too busy trying to satisfy the customers wants, needs, and expectations, to actually satisfy the customers wants, needs, and expectations!</p> <p>- Have you ever experienced the pain of being a customer of an auto repair shop?  Do you really understand the pain and difficulty a customer really goes through to get their vehicle to you?  Shouldn't you recognize this huge commitment being made by your customer!</p> <p>- Pick one: You can do a fantastic job with the vehicle while giving mediocre service, and risk losing them, or...

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