255 - Interview: Masterclass on Impeccable Service and Follow Up

Meet Rebecca Higgs, a top-producing real estate agent based in Toronto, ON, Canada. Rebecca is one of the most inspiring, hard-working, and dedicated real estate agents in the business. She's built a wildly successful career helping 74 families in the last year as a solo agent. In this episode, you'll learn how Rebecca built her business as a new agent and how she's generating business now. Rebecca also shares her follow-up practice, relationship-building process, and touchpoints. Rebecca has a world-class level of service, and she walks you through how she helps buyers and sellers. You'll learn how she overcame the challenges of being a real estate agent, such as rejection and burnout. To connect with Rebecca: Instragram: https://www.instagram.com/higgs_realestate/ Facebook business page: https://www.facebook.com/RebeccaHiggsRealEstate 0:00 Intro 1:18 How Rebecca started in real estate 3:29 Rebecca's first few years 4:31 How Rebecca generates business now? 5:29 Rebecca's follow-up practices 6:13 What Rebecca says when she follows up? 7:04 How Rebecca builds such strong relationships? 8:11 Rebecca's touchpoints and pop-bys? 10:29 Rebecca's world-class process 12:21 How Rebecca manages her schedule 12:53 Rebecca's consult when she is meeting a client 13:32 How Rebecca discusses improvements and pricing 14:20 Handling expectations when the market is slowing 14:53 Buyer process differentiators - references, finding the listing before they do 18:11 Post-closing follow-up process 20:48 Two challenges Rebecca had in growing her career: rejection and burnout 23:54 Mistakes agents are making 24:19 Story: Rebecca's amazing service 26:43 Timing, presentation, and strategy 27:46 How can new agents generate business? 28:58 What should agents stop doing? Sign up for the weekly Rev Real Estate School Newsletter: https://rev-real-estate-school.ck.page/5b0889360c Rev Real Estate School is here to teach real estate agents how to become successful in their careers and 2x your production while working 5 days per week by working your SOI. The real estate agent tips and tricks will benefit beginner agents and growing REALTORs® with marketing ideas, database marketing, social media, scripts, dialogues, habits, mindset, networking, skills, and negotiation.