EPISODE · Feb 20, 2021 · 30 MIN
#28 - Putting Customer Experience at the Heart of Public Services
from Government Transformation Show · host Government Transformation Magazine
Organisations that put Customer Experience ((CX) at the heart of their service design perform better deliver better results for their users - and yet so many public sector bodies are still falling short. To understand why, we invited Forrester's Consulting Director David Wheable onto The GovX Show to discuss public sector CX: what it is, who should own it and how to embed it effectively in services.
What this episode covers
Organisations that put Customer Experience ((CX) at the heart of their service design perform better deliver better results for their users - and yet so many public sector bodies are still falling short. To understand why, we invited Forrester's Consulting Director David Wheable onto The GovX Show to discuss public sector CX: what it is, who should own it and how to embed it effectively in services.
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#28 - Putting Customer Experience at the Heart of Public Services
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