3 trampas que pueden evitar la correcta ejecución de su e...

What this episode covers

A la hora de ejecutar la estrategia, las empresas suelen caer en una o más de tres trampas que el autor Graham Kenny, autor del libro "Strategy Discovery" identifica como: 1) dejar que intervengan demasiadas personas; 2) planificar muchas actividades pero no especificar acciones concretas; y 3) no incluir la responsabilidad en la ejecución.El resultado es que muchas de las estrategias nunca despegan. Esto mismo también pasa en el diseño y ejecución de estrategias de experiencia del cliente dentro de la implantación de una cultura cliente-céntrica. Veamos en este episodio algunas ideas sobre como enfrentarlas y como prevenirlas. ¡Bienvenidos! Hosted on Acast. See acast.com/privacy for more information.

Share this episode

Similar Episodes

The Reality of Going Solo in CX: Resilience, Loss & Rebuilding a Career

May 26, 2026 ·40m

Why Culture is Key to AI Transformation in CX with Eric Mistry of Zapier | Episode 106

May 12, 2026 ·44m

Agentic Experience Orchestration in CX: Fixing the Foundations — and Who Gets to Build Them

Apr 23, 2026 ·50m

Live Vibe Coding Session: How to Build Your Own Suite of CX Tools | Episode 105

Apr 21, 2026 ·49m

CX Tech, Personalisation, and Business Impact: Inside Judy Bloch’s Award-Winning Approach

Mar 19, 2026 ·22m

Why "Feel First" Leaders Outperform Everyone Else

Mar 18, 2026 ·53m

Similar Podcasts

Inspiring Women In CX Clare Muscutt By way of introduction, my name is Clare Muscutt and I have the pleasure of hosting and producing this new female-focused Customer Experience initiative. I had the idea that we needed a space for women when I appeared in CX Magazine’s Top 50 stars as the UK’s Top Female Influencer last year. It seemed strange to me that in a disproportionately female industry that the rest of the Top 5, were male. My newly found platform meant women started to reach out to me for help on social media and I found it surprising that they found me inspiring. I helped wherever I could, sharing my personal career story and experience of successes and ‘failures’ on the corporate road to starting my own company. I saw my mentees getting braver and felt tremendous pride at seeing them go for bigger opportunities, start their own blogs, try their hand at public speaking and some even make the jump to freelance. The theme that repeated over and over again in these conversations was the shared feeling of This is Product Management DISQO DISQO's podcast features the brightest minds fueling product teams. Subscribe to learn how product management and strategy are being driven by putting customer experience (CX) front and center.Learn more and subscribe at tipm.feedbackloop.com The Potluck The Potluck The Potluckは、ニューヨーク在住のCXリサーチャー Rieと東京在住のクリエイティブ・ディレクター／写真家のNagisaが、アメリカや日本の気になるプロダクトや企業・ブランドを、ビジネストレンド、クリエイティブ、コンシューマーといったさまざまな視点から、あれこれ話すポッドキャストです。リクエスト、感想などはハッシュタグ #ThePotluck をつけてポストしてください💕また、リクエスト、感想は匿名メッセージサービス「マシュマロ」からも受け付けています！下記URLからどうぞ。https://marshmallow-qa.com/thepotluckusまた、PayPal.meでご支援も募集中です。頂いたご支援金は機材投資やコンテンツ拡充などに活用させていただきます。https://paypal.me/thepotluckusThe Potluckの最新情報は、✓Twitter：https://twitter.com/thepotluckus✓Instagram：https://instagram.com/thepotluckusをチェック！ Rod'sPod Rod Jones I bring news, views and interviews about the trends, tactics, techniques and technologies of CX, call centres and the global BPO sector.

Frequently Asked Questions

How long is this episode of Opinat CX?

This episode is 22 minutes long.

When was this Opinat CX episode published?

This episode was published on March 20, 2024.

What is this episode about?

A la hora de ejecutar la estrategia, las empresas suelen caer en una o más de tres trampas que el autor Graham Kenny, autor del libro "Strategy Discovery" identifica como: 1) dejar que intervengan demasiadas personas; 2) planificar muchas...

Can I download this Opinat CX episode?

Yes, you can download this episode by clicking the download button on the episode player, or subscribe to the podcast in your preferred podcast app for automatic downloads.