30. The human factor - a premium customer service

Episode 30 of the The Near Futurist podcast, hosted by Guy Clapperton, titled "30. The human factor - a premium customer service" was published on November 22, 2019 and runs 20 minutes.

November 22, 2019 ·20m · The Near Futurist

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Episode Description

People are buying from people again given the chance and customer service and customer experience - that's CX to the professionals - is leaving technology behind. That's if you can afford it. Virna Sekuj of research organisation GlobalWebIndex speaks to #nearfuturist Guy Clapperton to discuss why people are coming back to the centre at a cost, where privacy is going a, why we're becoming cashless nd a great deal more.

A 20 minute podcast, and the penultimate episode of the year!

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