303: How Cimpress Built a Procurement Team that Operates like a Services Business w/ Evert Karsen

According to the Cimpress corporate website, "We manage our businesses in a decentralized, autonomous manner so as to ensure we remain close to our customers, focused and entrepreneurial." Now go back and read that statement again – this time as a member of the procurement team supporting such a collection of businesses. Evert Karsen is the Vice President of Global Procurement at Cimpress. From his office in Switzerland, he leads a team of procurement professionals that support Cimpress' multiple autonomous brands, including Vistaprint, Easyflyer, and BuildASign. They don't have a mandate to lean on with internal stakeholders, but they don't have a savings target either. That combination of conditions has made it possible for them to deliver a wide range of value types and build a services-oriented relationship with the business.