31. Retail - the small business bites back

Customer experience is key in retail - and a lot of it is about technology these days, says Jacyn Heavens, founder of Epos Now in this interview with Near Futurist Guy Clapperton. It's decades since we were assured the Internet would level the proverbial playing field and allow smaller players to compete with big business - is it finally happening?

This 22 minute show is the last Near Futurist podcast of the year. If you've been part of growing it from 200-odd diehard listeners in January to the 3500 who listened to it in November, thank you! It will return on 10 January.

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