318: Jonathan Raymond – People Leadership: How the Employee Experience Impacts the Customer Experience

We have all heard the maxim, “The customer is always right.” Top companies like Amazon lays the foundation of their success on customer-centricity and customer-focus. We believe that a happy customer is the heart of any organization. But how do you make them feel valued? Most of the time, it relies on your people leadership – your employee experience. According to a report by Gallup, a global analytics firm, engaged workers have significantly higher productivity, profitability, and customer rating than disengaged workers. There is no doubt that leadership is important in creating wonderful customer experience. In this episode, Jonathan Raymond shares how you can lead your people and develop that people-centric culture in your organization.