#4: Zapier

In this episode, Anthony Thomas and Zac Henderson are joined by Suk Kim, General Counsel at Zapier. The conversation explores how AI builds on traditional automation by adding an intelligence layer, enabling teams to move beyond simple workflows into dynamic, decision-aware systems.Suk shares how Zapier’s legal team is leveraging AI agents to automate regulatory monitoring, contract review, and internal knowledge workflows while maintaining control through human-in-the-loop systems. The focus is clear: combine deterministic automation with AI to unlock scale without sacrificing reliability. Key TakeawaysHow AI enhances traditional automation by adding intelligence and decision-makingWhy combining deterministic workflows with AI reduces risk and improves reliabilityPractical use cases across legal teams: contract review, regulatory tracking, and internal Q&AThe role of human-in-the-loop systems in maintaining quality and controlHow no-code and AI tools empower non-technical professionals to build systemsAbout the PodcastThe A to Z of AI is hosted by Anthony Thomas and Zac Henderson and powered by The Suite. The show explores real-world AI use cases across industries, focusing on practical workflows, tools, and lessons learned from operators using AI in their daily work.