#424: Help Me Help You

Today we tackle the question of when to part ways with a customer. Charles shares the story of a customer that he recently had to fire, then we do a postmortem to consider whether firing the customer was the right response, and how that outcome could have been avoided.

Mailing List

Every month there are more great articles and content about the business of Mac and iOS development than we have time to discuss on the show. If you’d like to receive our monthly newsletter with the best of these links, be sure to sign up for our mailing list at http://releasenotes.tv/mailinglist.

Sponsor

GoodNotes is an incredibly polished app for iPhone, iPad, and Mac, which helps you leave the paper behind by basically turning your iPad into digital paper, and then syncing everything you create to all of your devices. If you are out there looking for work, GoodNotes is hiring at the moment. They are looking for multiple Senior iOS engineers, among other positions, to join the team and help enhance this incredibly cool app. GoodNotes is remote-friendly and has a transparent, open culture with flexible time. Check out the GoodNotes careers page at https://www.goodnotes.com/careers/ for more information about the company and culture, and all the great benefits they offer.