56. Profitability: Thoughts from a SaaS CEO

57. Looking to the Future: Professional Services at Salesforce

Release Date: 08/04/2023

Description: Shally Stanley, SVP of Global Delivery at Salesforce, joins us on TECHtonic to discuss the future of the professional services function within technology providers. In this episode, we cover topics such as:How companies are breaking down silos between professional services, customer success, and supportKPIs and future metrics for success in professional servicesHow companies are pricing and packaging professional services offersThe impact of AI and data on consulting and professional servicesThe market’s current demand for customized offers

Explicit: No

72. AI Sizzle vs AI Substance

Release Date: 03/15/2024

Description: In this episode of TECHtonic, Thomas Lah chats with Justin Cawood about the complex journey of integrating AI into the operations of a large technology services provider. Together, they explore the evolution of Managed Services platforms, the initial business case for AI, and the transformative impact of AI on service delivery and customer value propositions. Additionally, Justin shares the challenges and triumphs of deploying AI from the customer perspective and helping customers realize the value of their enhanced experiences—even while preemptively addressing service issues. With a lively discussion on the ever-changing nature of AI-driven operations and the critical role of a team approach in evaluating and implementing AI solutions, this episode isn’t just about technology; it's about the future of service delivery, and the strategic advantage that AI can provide to companies seeking to stay competitive in the marketplace.

Explicit: No

68. How to Go From Base Camper to Mountaineer?

Release Date: 01/19/2024

Description: Join us in the latest episode of "TECHtonic" as we delve into the evolving world of technology support models with TSIA's Distinguished Vice President of Support and Field Services Research, Vele Galovski. In this conversation, Thomas and Vele offer a unique blend of insights and perspectives on the current and future state of technology support.They begin with the dramatic shifts observed in 2023, marked by divergent perspectives in the industry, including the bifurcation of corporate responses to economic conditions.Then they talk through the crucial role of support in driving growth, emphasizing the importance of viewing support as a strategic differentiator and an engine for customer satisfaction, while addressing the ongoing challenge of scaling service delivery and monetizing support.The highlight of the discussion is around AI's role in transforming support services. Vele introduces the concept of 'AI Base Campers' and 'AI Mountaineers,' explaining how companies are positioned in terms of AI readiness and adoption. He provides insightful statistics and real-world examples to illustrate how different organizations are leveraging AI to enhance support services, improve efficiency, and scale operations.This is a must-listen for anyone interested in the intersection of technology, support services, and AI business strategy!

Explicit: No

73. The Art of Using AI to Build a Seamless Customer Experience with Dell

Release Date: 03/29/2024

Description: This May, TSIA will host our INTERACT conference in Orlando, featuring a special closing keynote by Doug Schmitt, President of Dell Technologies Services. TECHtonic host Thomas Lah recently had the pleasure of speaking with Doug one-on-one for a sneak peek into his presentation. During their conversation, Thomas and Doug delve into Dell's use of AI as the cornerstone for continuously enhancing the customer experience.Their discussion also touches on:The essential skills required to harness AI effectively in today's dynamic business landscape, as well as the nuances and strategies needed to leverage AI to its fullest potential.How Doug and his team spearheaded the deployment of AI within their organization, and its transformative impact on organizational structures.The differentiating factors between customers who thrive with cutting-edge technology and those encountering hurdles.Tune into this episode of TECHtonic for a sneak peek into Dell’s winning formula, and don’t miss the chance to join us at INTERACT to explore this topic even further! Register today and get ready to uncover deeper insights to empower you to craft an even more impactful customer experience with AI.

Explicit: No

Techtonic

Release Date: 09/04/2020

Authors: Joseph Darnell and Joshua Peiffer

Description: Techtonic is a weekly podcast where Joe, Joshua and a guest discuss the seismic shifts in technology culture and the digital age.

Explicit: No

CAPTURE CAPITALIST

Release Date: 08/21/2020

Authors: capturecapitalist

Description: By conducting interviews with thought leaders, CAPTURE CAPITALIST explores emerging technology and trends in the Content Services Platform (formerly ECM) industry.

Explicit: No

Embracing Technology in Financial Services

Release Date: 09/13/2020

Authors: Accenture

Description: Accenture's Technology Advisory Practice Lead, Tim Broome talks to an array of experts on the latest technology evolutions and trends. Tune in to hear fresh insights and challenges to traditional thinking in the Financial Services sector.

Explicit: No

Trusted Bytes

Release Date: 05/21/2021

Authors: Trusted Services

Description: Business news & insights in Asia. We cover innovation, technology, emerging trends and ideas to help you take your business to the next level. Brought to you from Trusted Services.

Explicit: No

Digital Finance Today

Release Date: 08/22/2020

Authors: Grow VC Group

Description: Digital finance and how finance is changing. Topics include financial services technology, trends, data and market insights from global market leader Grow VC Group.

Explicit: No

Technology Trends in 2021

Release Date: 07/29/2021

Authors: Study Section

Description: Technology today is advancing at a particularly quick speed, empowering quicker change and progress, causing an increasing speed of the pace of progress, until ultimately it will get remarkable. Although, it isn’t just innovation patterns and top advancements that are developing, much more has changed for the current year because of the flare-up of COVID-19 causing IT experts to understand that their job won’t remain the equivalent in the contactless world tomorrow. Also, an IT expert in 2020-21 will continually be getting the hang of, forgetting, and relearning.

Explicit: No

ABL Healthcare & Technology Industry Insights

Release Date: 08/23/2020

Authors: Mimi Grant

Description: Trends in healthcare and technology industries

Explicit: No

Mahendrasingh's Podcast

Release Date: 06/24/2021

Authors: Mahendrasingh

Description: A technology enthusiast with insight into global trends and opportunities. Read More @ https://www.fortunebusinessinsights.com/impact-of-covid-19-on-the-oilfield-services-market-102702

Explicit: No

Tech-a-byte

Release Date: 09/07/2020

Authors: Subex

Description: Technology, trends, news and everything in between!

Explicit: No

Digital Conversations

Release Date: 08/17/2020

Authors: Lifelink Systems

Description: Conversational technology and patient engagement are two technology trends sweeping through the three trillion dollar healthcare industry. In these short, interactive discussions, industry experts talk about how and where innovation is impacting the customer experience at hospitals, pharmaceutical companies, and the vast array of related services in the industry.

Explicit: No

eSchool News - Innovations in Education

Release Date: 04/28/2021

Authors: eSchool Media

Description: Get the top education technology news and learn about technology trends in education.

Explicit: No