60: Using AI to Drive Organizational Change with Sara Flowers

Send us Fan MailIn this episode of Using AI at Work, host Chris Daigle catches up with longtime business strategist and Chief AI Officer graduate, Sara Flowers. Known for her deep expertise in workplace optimization, Sara shares how she’s used generative AI to revolutionize operations for multiple eight-figure companies. From streamlining customer service with enterprise tools like Ada to designing custom GPTs for project management, newsletters, and time tracking, Sara reveals her change management strategies and how she seamlessly integrates AI to boost human productivity—not replace it. This is a masterclass in how AI can drive ROI, team morale, and scalability across departments.🔎 Find Out More About Sara Flowers and Grow With Flowers:LinkedIn: https://www.linkedin.com/in/thesaraflowers/Website: https://www.growwithflowers.comEmail: [email protected]🛠 AI Tools and Resources Mentioned in This Episode:ChatGPT ➡ https://chat.openai.comChatGPT for Teams ➡ https://openai.com/teamsAda ➡ https://www.ada.cxTimely ➡ https://memory.ai/timelyTrello ➡ https://trello.comSlack ➡ https://slack.comMidjourney ➡ https://www.midjourney.comChapters:00:00 - Welcome Back and Introducing Sara Flowers01:18 - Sara’s Background and Entry into AI04:03 - From ChatGPT Curiosity to Full Integration07:01 - Building Bots for Every Client Use Case10:22 - Automating Customer Service with Ada15:00 - Measurable Impact and Internal Buy-In20:18 - Managing Change with AI and Transparency26:36 - Expanding AI Across All Departments33:58 - Structuring Teams Around Ongoing AI Growth41:55 - Hiring, Vetting, and The AI Talent Gap50:44 - Final Thoughts and Invitation to Connect 🔸 Be sure to download this week's Smartcut: https://smartcuts.io/60And check out the related prompts at: https://PromptVault.studio