8 Leadership Lessons from an Award Winning Hotel General Manager

Award-winning hotel general manager Greg Brady shares 8 essential leadership lessons from 30+ years running properties including Sofitel Sydney Darling Harbour (Australasian Hotel of the Year). Learn how to build lasting culture, stay calm during emergencies, build top performing teams, challenge outdated practices, and prioritise people over profits. Greg's unconventional path from teacher and police officer to top GM offers practical insights for hotel managers, hospitality students, and anyone leading teams.Want to improve your hotel team’s revenue management and commercial acumen? Visit www.sknappconsulting.comHotelier Huddle is hosted and produced by Shannon Knapp and produced and edited by Heidi Egger. Chapters0:00 Meet Greg Brady: from Teacher to Award Winning Hotel General Manager4:15 Lesson 1: One Quality a Hotel General Manager Needs to Succeed6:14 Lesson 2: The Qualities That Can and Can't Be Taught8:15 Lesson 3: Question Outdated Practices (The Minibar Problem)11:07 Lesson 4: Gain Diverse Experience Across Hotel Types12:55 Lesson 5: Show Calm Confidence During Emergencies17:02 Lesson 6: The Secret to Creating Winning Hotel Loyalty Perks18:45 Lesson 7: Culture Needs Constant Attention or It Will Drift 21:34 Lesson 8: Be Prepared for Unexpected Events24:55 A Toast to Hospitality Workers