#81 Transforming Citizen Experience - Neil Bacon, Adobe

Episode 81 of the Government Transformation Show podcast, hosted by Government Transformation Magazine, titled "#81 Transforming Citizen Experience - Neil Bacon, Adobe" was published on November 10, 2022 and runs 24 minutes.

November 10, 2022 ·24m · Government Transformation Show

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Summary

Neil Bacon, Principal Digital Strategist at Adobe, joins our Managing Editor Tim Coulthard to discuss the evolution of Citizen Experience as a key area of focus in public services.   How have user needs and expectations changed and what kind of relationship are citizens looking for with Government?   What are the main areas government can improve the Citizen Experience in the design and delivery of public services?

Episode Description

Neil Bacon, Principal Digital Strategist at Adobe, joins our Managing Editor Tim Coulthard to discuss the evolution of Citizen Experience as a key area of focus in public services.

How have user needs and expectations changed and what kind of relationship are citizens looking for with Government?

What are the main areas government can improve the Citizen Experience in the design and delivery of public services?

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