911 episode with Liz Kantner

A thousand facets sits once again with a favorite, Liz Kantner for an emergency episode about the importance of customer service. After visiting a few stores and shows, it was important to chat about these experiences and what can we do to improve. About: Liz Kantner’s true passion is working with independent jewelry artists to help them thrive in the modern marketplace.  While not an artist herself, Liz has the utmost appreciation for fine jewelry makers and loves to work one-on-one with her clients to help them tell their authentic stories and achieve success. She particularly enjoys the opportunity to work with emerging designers who have unique vision and a contagious passion for the work they create.  ​ Before finding her way to the jewelry industry, Liz studied Marketing and Communications at Drexel University. Already blogging in her spare time, Liz’s post-graduation entrance into the world of professional marketing led Liz to discover the possibilities of combining her marketing education with her affinity for social media. She shifted focus to Digital Marketing and soon found herself with accounts for large brands like Black & Decker.  ​ A cross-country move led Liz to her first jewelry industry job: Digital Marketing Manager for legendary jeweler Todd Reed in Boulder, Colorado. During her years at Todd Reed, Liz fell in love with the jewelry industry. She worked on advertising, public relations, sales, and trade shows, all while also enjoying a front row seat to the jewelry design and making process. The position was a joy but eventually Liz couldn’t ignore the urge to spread her wings.  ​ Liz left Todd Reed to launch Stay Gold in 2016. She moved to Asheville, NC, and started accepting jewelry brand clients and freelance work. In 2019 she created the Stay Gold Collective, a supportive community that continues to grow. Liz connected with Laryssa Wirstiuk to create the Success with Jewelry Podcast. In 2022, Liz teamed up with marketing expert Laryssa Wirstiuk to launch the Success with Jewelry podcast, a platform created to further support independent designers through honest conversations, expert insights, and actionable advice. She has worked for trade shows: Liz curated the New Designer Gallery for JA New York, the Designer Jewelry section of Premiere and Curated at Luxury Lifestyle at NY NOW. She’s been featured in Forbes, JCK Magazine, INSTORE Magazine, and National Jeweler.  ​ When she’s not thinking about jewelry, you can usually find Liz at a playground with her four-year-old. She also loves reading contemporary fiction, listening to pop-punk and hugging her pups, Elliott Sniff and Conor Obarks.  Please visit @athousandfacets on Instagram to see some of the work discussed in this episode. You can find Information of the Stay Gold collective at: https://www.lizkantner.com/ or visit her Instagram page @liz_kantner Music by @chris_keys__ Learn more about your ad choices. Visit podcastchoices.com/adchoices