EPISODE · Nov 21, 2025 · 21 MIN

911: Humanizing the Headset

from Open Mike: A Look Inside the County of San Mateo · host County of San Mateo

Mike talks with Public Safety Communications Director Natasha Claire-Espino about 911 operations, what callers can expect, and how to apply to be a dispatcher. Administrative Services Manager Christine Hollender and therapy dog Garrett also join to highlight wellness in dispatch.

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This episode was published on November 21, 2025.

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