A View from the C-Suite

Rarely do we get the chance to hear the C-suite side of things when it comes to content and learning design. What do they really think about the training content they see out in the wild? But in this episode, we hear from business transformation expert and former Chief Learning Officer Christopher Lind on adapting your content creation process for the modern working world.Christopher introduces us to what a CLO really is and offers a peek into his main responsibilities. He explains how L&D teams can work with their CLO (or do well without one) and how a CLO defines great content. The AI topic naturally comes up and we look at how it can improve processes or even make things slower if your process isn’t already working. Christopher also shares his tips on using video tools, what makes great content, and how emotion should be at the heart of every piece of content. Learning points from the episode include:00:00 - 02:42 Introduction to Christopher 02:42 - 03:44 Christopher’s top tip for using images or video effectively03:44 - 04:42 The emotional component of training content 04:42 - 07:03 What is a Chief Learning Officer really responsible for?07:03 - 09:04 How to work with your CLO (and what to do if you don’t have one)09:04 - 12:00 How leaders and L&D teams should approach AI and automation 12:00 - 15:02 How do we avoid being replaced in the AI age?15:02 - 17:19 Why AI is like jet fuel to a process 17:19 - 19:41 Is AI a natural solution to the skills gap? 19:41 - 21:49 How AI is changing the nature of our professions and responsibilities 21:49 - 24:04 Advice from the C-suite: what makes content good? 24:04 - 27:40 Speed round questions27:40 - 29:35 Why Christopher has been a long-time lover of TechSmith tools like Snagit 29:35 - 30:17 How to connect with Christopher30:17 - 31:16 Christopher’s inspiring final take31:16 - 32:02 OutroImportant links and mentions:Connect with Christopher on LinkedIn: https://www.linkedin.com/in/christopherlind/Subscribe to Christopher on Substack: https://substack.com/@christopherlindFollow Christopher on X: https://x.com/ctlind?lang=en Visit Christopher’s Website: https://christopherlind.co/Subscribe to Christopher’s channel: https://www.youtube.com/@Christopher_Lind