Accountability Starts with Setup [017]

If you’re frustrated with your intake team, ask yourself this:Did I actually give them a system to succeed?In this episode of The Intake Playbook Podcast, Gary Falkowitz explains why intake performance is usually a process issue—not a personnel one—and how most firms are setting reps up to fail without realizing it.What You’ll Learn: 🔹 What hesitation really tells you about your system 🔹 Why coaching won’t work without structure 🔹 How to create a clear, supportive feedback loop 🔹 What tools every intake rep needs to win🎧 Listen now and stop blaming the people—fix the process first.SUBSCRIBE:Apple | Spotify | YouTubeFIND GARY:Instagram: @theintakeplaybookFacebook: @theintakeplaybookLinkedIn: /the-intake-playbookWebsite: intakeplaybook.comJoin The Intake Playbook Community - A free group for legal professionals who want to convert more leads into cases.Read Gary's Book - The Complete Guide to Law Firm Intake: Powerful Strategies To Maximize Retention and Increase Revenue.Join The Intake Masterclass - The only continuing legal education membership for legal professionals who want to go beyond the basics and master elite-level intake strategies. Get direct access to Gary Falkowitz, The Legal Intake Authority, and learn how to turn more calls into signed cases with cutting-edge techniques and expert coaching.