Adrienne Guillory and Peter Welpton, Usability Sciences | The Jeff Crilley Show

I must confess that I am a baby boomer, so technology isn't my friend. Sometimes, I go to the airport and try to do the self-check-in, and I get frustrated because the screens are not as intuitive as I want them to be. Two people who know a lot about the customer experience are in the studio right now. Adrienne Guillory and Peter Welpton are with Usability Sciences.

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