EPISODE · Oct 8, 2025 · 7 MIN

AI in Dispute Resolution - Ethical Roadblocks

from Insights from Jon Shamah: A Global Perspective on Digital Identity and Transformation · host Jon Shamah

The integration of Artificial Intelligence into dispute resolution systems marks a pivotal shift in how justice is accessed and delivered. With the rise of On-Line Digital Resolution (ODR) platforms, AI technologies are increasingly used to facilitate intake, guide users, and predict outcomes. These innovations promise to streamline processes and reduce costs, but they also raise critical ethical questions. Mediators, as custodians of fairness and impartiality, must adapt to this evolving landscape while safeguarding the core values of justice.

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This episode was published on October 8, 2025.

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