AI with purpose - Advancing the VOSS platform in 25.3 and beyond

Bill Dellara, Chief Product Officer at VOSS, presents the company's strategic approach to AI integration in their platform for Microsoft 365 and cloud-based UC environments. He explains how VOSS differentiates itself from vendors who simply add AI as a marketing label by embedding AI as an intelligence layer built into their core platform. The presentation covers five core AI principles: insights and guidance, productivity and efficiency, predictive analytics, proactive monitoring, and agentic automation. Dellara highlights the major enhancements in VOSS 25.3, particularly the evolution of Wingman, their AI assistant for administrators, which now offers fully agentic capabilities with conversation history, context understanding, expanded action recommendations, deeper platform data access, and guided troubleshooting for user experience issues. He concludes by outlining the roadmap for 2026, focusing on deeper automation and richer insights, while inviting customer feedback to shape future development.