AITSM: How AI is redefining IT service desk automation

Ivanti’s latest research — a study of over 16,200 office workers, IT professionals and organizational leaders across the globe — finds that the Everywhere Work movement has put added pressure on high-value IT talent, and organizations are struggling with IT burnout, knowledge management and asset visibility. These challenges are delaying important digital transformation and digital employee experience (DEX) initiatives — particularly effectively implementing and leveraging AI.Ivanti’s research found that most IT leaders believe AI and automation could revolutionize their approach to enterprise service management (ESM), improve workflows and make them more productive and efficient. How can AI-powered ESM help organizations maximize their IT operations to deliver better digital employee experiences? Ivanti’s report, AITSM: How AI is redefining IT service desk automation, explores critical use cases for AI-powered ESM and provides expert guidance on the most important steps today’s businesses leaders should take to leverage AI effectively and transform their approach to ESM. Get more resourcesTo read the report and access additional media, including presentation-ready slides and downloadable charts and graphs, visit ivanti.com/aitsm-report  For more Ivanti research on IT, security and the future of work, visit ivanti.com/research. About IvantiIvanti elevates and secures Everywhere Work so that people and organizations can thrive. We make technology work for people, not the other way around. Today’s employees use a wide range of corporate and personal devices to access IT applications and data over multiple networks to stay productive wherever and however they work. Ivanti is one of the only technology companies that finds, manages and protects each IT asset and endpoint in an organization. Over 40,000 customers, including 88 of the Fortune 100, have chosen Ivanti to help them deliver an excellent digital employee experience and improve IT and security team productivity and efficiency. At Ivanti, we strive to create an environment where all perspectives are heard, respected and valued, and we are committed to a more sustainable future for our customers, partners, employees and the planet. For more information, visit ivanti.com and follow @GoIvanti.