Ana Andjelic helps brands design for social influence

Ana Andjelic is a strategy executive with wide-ranging experience on the agency and client sides. Recent roles include Chief Brand Officer at fashion retailer Rebecca Minkoff and SVP, Global Strategy Director at Havas LuxHub. Past agency experience includes time at Droga5, HUGE, The Barbarian Group, and Razorfish. Ana also has a PhD in sociology and has published dozens of articles about luxury and fashion branding, the experience economy, social influence, content strategy, and more. Her writing has been published in The Guardian, Fast Company, AdAge, Adweek, LeanLuxe, Luxury Daily, Glossy, Campaign, and Form Design Magazine. In 2018, she was listed by Forbes as one of the top 50 Chief Marketers in 2018 who "serve as models of a new, emerging and disruptive chief marketer." She's been recognized as one of the "Luxury Women to Watch" by Luxury Daily and one of the top 10 digital strategists by The Guardian. I kicked things off by asking Ana about her PhD-why she chose to pursue it and how it's impacted her career. Then we talked about a term she writes about "social currency." I asked what it means and why it's important. Next, we talked about how she defines "brand experience" and what brands should do to create compelling brand experiences and social influence. Ana says, "These days, the strength of the brand is how successfully it can defy the strength of the algorithm." To do so, she suggests brands must exhibit at least one of her 4 Cs of the modern brand: Community Content Curation Collaborations Throughout the interview, Ana lists quite a few brands she's interested in because they're "trying something new," including GOOP, Casper, Net-a-Porter, The Upper House (a luxury hotel in Hong Kong), Rapha (cycling clothing and accessories), Tracksmith (running gear), Away (luggage), Glossier, and MUJI. Wrapping up the conversation, I asked Ana for book recommendations. She likes Value Proposition Design (by the authors of Business Model Generation), This is Service Design Thinking, and a series called Brand. Balance., which she describes as "little booklets [that explore] what iconic brands have done right ... a deep dive into the brand aesthetics, identity, and then the brand expression." She also recommends books in the field of behavioral economics, such as those by Daniel Kahneman, Amos Tversky, and Bruno Latour. Lastly, Ana offered some advice to young and/or junior people in branding and marketing: "I overall believe that people need to think more. They're too trusting of ideas-they just adopt ideas without critical thinking. Whatever can inspire junior people, or advance their critical thinking ... I would advise that. And then, ... I cannot underscore [enough] the importance of observation and being very aware that one's own perspective is limited. So, that means travel, expose yourself to other cultures, observe how people behave, observe obstacles, how they overcome obstacles in their behavior, and just be very open." To learn more about Ana, visit her website or find her on Medium, LinkedIn, Twitter, Instagram, or Facebook.