Are 911 call centers in crisis?

Now, we turn to two experts who work with the first responders during an emergency: the people who take the calls that come into 911 call centers around the country. Brian Fontes is the CEO of the National Emergency Number Association, a nonprofit group that has recently published a report that surveyed 911 call center personnel to see how they are dealing with the pressures of their pressure-filled jobs. The short answer: not well. Karima Holmes is the Vice President of Public Safety for Carbyne, a technology company that co-produced the report.Email us at [email protected], tweet us: @MiddayWYPR, or call us at 410-662-8780.