Artificial Intelligence (AI) in Veterinary Practices: Efficiency Without Losing Your Culture

Artificial intelligence (AI) is no longer a future concept in veterinary medicine. It is already showing up in exam rooms, back offices, and practice management systems across the country. In this episode, Chris O’Day sits down with hosts Jenni George, CVPM and Mark McGaunn, CPA/PFS, CFP® to cut through the hype and talk honestly about how AI is being used in veterinary practices today, where it is creating real efficiency, and where it introduces new risks. From AI scribes and scheduling tools to legal gray areas and culture concerns, this conversation focuses on how practice owners can adopt artificial intelligence thoughtfully without losing what makes their practice human.In this episode, you’ll hear about:Where AI is already being used in veterinary practices todayHow AI scribe tools can improve efficiency while still requiring human oversightThe legal and medical record questions surrounding recordings, transcriptions, and data retentionCommon fears and misconceptions about artificial intelligence in veterinary medicineHow practice owners can start small, test responsibly, and build clear guardrailsWhy protecting client experience and practice culture matters just as much as efficiency gainsWhat Jenni and Mark are watching for at VMX and in the rapidly growing veterinary AI spaceIf you’re curious about artificial intelligence but unsure where to begin, this episode offers a practical, grounded perspective from professionals who are already seeing it in action.