Automate SLA Credits and Incident Comms From Your Audit Logs

If you have SLA commitments in your contracts and you're still calculating credits manually — or worse, waiting for a client to ask before you even check — you are one bad month away from a trust conversation you can't win. This episode shows you how to automate the entire trust paperwork stack: credit math, ledger tracking, status page updates, and incident communications. Jordan walks through building an SLA automation pipeline that computes monthly uptime from your audit logs, applies vendor-grade credit ladders (like Twilio's 10% threshold and AWS S3's tiered system), writes monthly ledger entries automatically, and drafts incident updates via status page APIs before your client even knows something's wrong. You'll get the exact Make/n8n scenarios, Notion ledger schema, and templated incident communications that turn SLA management from a monthly spreadsheet nightmare into a set-and-forget system.