Automating and Enhancing Human-led Operations to Drive Business Growth with Pethachi Pichappan, VP of Information Technology at Concentrix

"None of these technologies are about removing people. It's about enhancing the customer experience. We are making the lives of everyone else much better.” - Pethachi Pichappan, VP of Information Technology at ConcentrixThe common discourse about automation and AI is misguided; it's not about eliminating jobs or removing humans from the equation. Automation, AI, ML and related technologies should be all about enhancing what humans can do - and how that can improve the customer experience.In our latest podcast, Pethachi Pichappan, VP of Information Technology at Concentrix, joins host Dayle Hall to discuss how automation should be laser-focused on enhancing business performance - which means improving the effectiveness of employees.Sponsor The Evolving the Enterprise podcast is brought to you by SnapLogic, the world’s first generative integration platform for faster, easier digital transformation. Whether you are automating business processes, democratizing data, or delivering digital products and services, SnapLogic enables you to simplify your technology stack and take your enterprise further. Join the Generative Integration movement at snaplogic.com. Additional ResourcesFollow Dayle Hall on LinkedInFollow Pethachi Pichappan on LinkedInLearn about the Evolving the Enterprise Virtual SummitTurn ideas into production-ready workflows and data pipelines with Generative IntegrationBack to basics: What is iPaaS? | What is Data Integration? | What is Application Integration?