barcodes, automation + how often you need to dry clean your blazer

In this episode of patchperfect, I sit down with Linley McConnell⁠, VP of Gibson's Cleaners, to talk about what it actually looks like to modernize a legacy family business through automation, sustainability, and a genuinely thoughtful approach to customer care.We get into her pivot from consulting and media into operations, the reality of imposter syndrome when you step into leadership, and what it really takes to bring innovation into an industry people rarely associate with technology.This is the patch:how automation is being used in everyday service businesses, not just tech companieswhat modernizing a legacy brand looks like behind the sceneshow leaders navigate change when they are entering new industries and rolesAt its core, this episode is about reinvention, and how innovation often shows up in places we do not expect.We close with a lifestyle segment on eucalyptus Equinox towels, capsule wardrobes, how often you actually need to dry clean a blazer, and the surprisingly emotional question of whether folding your clothes is secretly ruining your week.If you love unexpected innovation stories and thoughtful conversations about building modern brands, this episode will probably surprise you in the best way. All views expressed are my own.Follow Linley!Instagram: ⁠@laundrywithlinley⁠TikTok: @⁠laundrywithlinley⁠