Be On Purpose

Welcome to Episode 61 of the re-launched Dental Boss Lady Leadership Academy Podcast with Dr. Terri Pukanich. In today's episode we are gonna be discussing how to talk so patients will listen. We will talk about how to approach an appointment and the importance of asking questions. We will also discuss how to create awareness for your patients and why they must motivate themselves. All this and much more, up next. Bullet points (01:50) Dental BossLady's new website (02:30) Doing an engagement survey (07:30) A brand new course: How To Talk So Patients Will Listen (08:30) Understanding the difference between customer service and customer experience (09:48) Why patients must motivate themselves (14:34) How to approach the appointment (15:37) Don't make assumptions, ask questions instead (17:37) Don't go into your examinations completely blind (18:39) Creating awareness for your patients: Be a neutral reporter of findings (29:06) Talk your think (33:33) Be on purpose, do everything with intention (35:03) Give the patient room to think (42:22) Listen to your patient