Beyond Bookings: Human Touch Meets Tech (German)

Stop losing bookings to complexity and outdated systems.Make technology work for guests, staff, and your bottom line.Susanne Frankenhauser, hospitality sales and distribution consultant at TH-Experts, draws on hotel apprenticeship roots and hands-on experience with reception, sales, PMS, channel managers and website integrations to help independent properties modernize.- Fix revenue leaks by identifying unused PMS features and cleaning booking data- Boost direct bookings with focused content and consistent portal pricing in 4 to 8 weeks- Select right-sized technology and roll it out step-by-step to protect brand and budget- Blend smart automation with human service to raise guest satisfaction and repeat businessFollow The Future of Hospitality for weekly insights into hospitality, hotels, and guest experience.Disclaimer: This podcast shares stories, experiences, and opinions from hosts and guests. They are personal perspectives only and not statements of fact or official advice from The Future of Hospitality