Beyond the Customer Journey: Improve your systems by digging deeper into your customer journey.

The key points from the episode are:Going beyond a customer journey map to map out internal processes and systems can reveal bottlenecks and inefficienciesOver time, small workarounds and tweaks can become incorporated inefficiencies that waste time and moneyVisualizing the full customer experience process allows owners to see how customers, employees, and systems interact at each stepMapping the process and getting staff input ensures the mapping is accurate and gives employees ownership over improvementsThis process can identify quick fixes, projects, and areas for streamlining to enhance both the customer and employee experience    Connect with the HostMatthew ShippBe a GuestLinkedIn: https://www.linkedin.com/in/matthewshipp/Instagram: https://www.instagram.com/matthewjshipp/Facebook: https://www.facebook.com/emberisolutionsEmberi Solutions: https://emberisolutions.com/Buy me a coffee ☕ https://buymeacoffee.com/mattshipp